Return Policy
At HolloShoe, we want you to feel confident in every pair you order. If your shoes do not meet your expectations, we accept eligible returns for an exchange, store credit, or refund within 30 days of delivery.
Return Options
You may return an eligible pair for one of the following:
- Exchange for another size, width, model, or style
- Store credit for the full eligible return amount
- Refund, with shipping costs deducted
HolloShoe includes shipping in the product price. If you choose a refund, we deduct the original shipping cost before issuing the refund. If you choose store credit, you receive the full eligible amount toward a future HolloShoe purchase.
Custom and Made-to-Order Pairs
Shoes designed in our 3D customizer and pairs from our Made-to-Order collection are built individually to your specifications: your style, your leather, your size, your width. For that reason, custom and made-to-order pairs cannot be returned or exchanged, with one exception: if a pair arrives with a manufacturing defect, contact us, and we will make it right.
That is also why we personally confirm every custom order before production begins. If you are unsure about your size, width, or any detail, ask us first; we would much rather answer questions than have you wait weeks for a pair that isn't right.
Trying On Your Shoes
Fine leather takes a permanent impression the first time it is worn, so how you try a new pair on matters.
Every HolloShoe order ships with a shoehorn. Please use it, and try your shoes on indoors, on a clean, soft surface such as carpet. If a pair feels tight, stop; do not force your foot in. Forcing the heel or walking in a pair that does not fit creases the leather across the vamp and collapses the heel counter, and those marks are permanent.
Creased or visibly worn shoes cannot be offered to another customer, so they don't qualify for exchange, store credit, or a refund. A careful five-minute try-on keeps all options open.
Return Conditions
To qualify for a return, the pair must be:
- Unworn outdoors and free of creasing or sole wear
- In its original condition
- Returned with the original box, dust bags, shoe horn, and any included accessories
- Returned within 30 days of delivery
Pairs showing signs of wear, creasing, damage, alteration, or missing packaging may not qualify.
Quality Assurance
Before shipping, we check every pair for condition and sizing accuracy. If you believe you have received an incorrect or defective pair, contact us as soon as possible, and we will review it with you.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our side. We recommend a trackable shipping service.
How to Request a Return
Email us at hollomenstyle@gmail.com or use the chat button on any page. Please include your order number, the pair you wish to return, and whether you prefer an exchange, store credit, or refund.
Need help choosing a replacement size, width, or model? Ask us; that is what we are here for.
Thank you for choosing HolloShoe. We are committed to helping you step into every moment with confidence.